Ovum Decision Matrix: Selecting a CRM System for Telcos 2016-2017

Ovum Decision Matrix: Selecting a Student Success Solution for Higher Education, 2016-17

Ovum Decision Matrix: Selecting a Middleware-as-a-Service Suite for Hybrid Integration, 2017–18

LedPred: Learning from DNA to Predict enhancers

2 Description 2 2.1 Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2.2 Learning from CRM-contained information to predict new regulatory features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2.2.1 Building the training set . . . . . . . . . . . . . . . . . . . 2 2.2.2 Optimization of support vector machine model . . . . . . 3 2.2.3 Definition of the opti...

A Taxonomy of Customer Relationship Management Analyses for Data Warehousing

Customer Relationship Management (CRM) is a strategy that supports an organization’s decision-making process to retain long-term and profitable relationships with its customers. Effective CRM analyses require a detailed data warehouse model that can support various CRM analyses and deep understanding on CRM-related business questions. In this paper, we present a taxonomy of CRM analysis categor...

A Method of Rapid Evaluation of a Multipurpose Customer Relationship Management System

Evaluation and selection of a Customer Relationship Management (CRM) system for an organization is a complex and time-consuming process, which has all the difficulties and risks of selecting any type of enterprise-level software. Additional evaluation complexities arise for the organizations, where a versatile CRM will be used by many departments with disparate functions and a variety of the cu...